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Confirm orders, send shipping updates, recover abandoned carts and announce drops on WhatsApp, the channel your customers actually read.
Messages on the app customers check every day
Positioning Assessment
D2C brands pay to acquire customers, then lose them in crowded inboxes. A WhatsApp message gets noticed and invites a reply.
Wabiz sends order confirmations and shipping updates as utility templates, runs cart reminders and launch campaigns to opted-in customers, and lets support answer questions in the same thread.
Customers can reply with a question and get a person, not a no-reply address.
“A shipping update that invites a reply cuts our 'where is my order' emails. The conversation stays friendly.”
Sample team scenario
Illustrative example, not a customer testimonial
Illustrated Overview
For D2C brands, WhatsApp carries the whole post-purchase journey: confirmation, shipping, delivery and the next offer.
A shipping message the customer can answer, not ignore.
Cart reminders and win-back campaigns to opted-in customers.
Questions about an order are answered in the same chat.
Platform Integrity
Confirmations and shipping messages
Reminders for abandoned carts
Announce to opted-in customers
Questions answered in the thread
How It Works
Where WhatsApp changes the D2C customer journey.
| Dimension | Triostack Wabiz | Email & SMS Only |
|---|---|---|
| Visibility | Messages on the customer's most-used app | Promotions tab or ignored SMS |
| Two-Way | Customers reply and get answers | No-reply sender addresses |
| Order Updates | Rich, templated updates | Plain text alerts |
| Campaigns | Segmented, scheduled templates | Bulk lists with little context |
| Support | Same thread, same team | Separate ticketing |
Tell us how your customers reach you today and we will propose the flows, templates and team setup that fit.
Live Interface Tour
Real screens captured directly from the Triostack Wabiz workspace.
AutomationBuild automated conversation journeys
LeadsCapture and qualify leads from conversations
TeamInvite agents and assign ownership
Feature Breakdown
Captured from the Triostack Wabiz workspace.
SolutionsLaunch drops and offers.
SolutionsKeep messages consistent.
SolutionsGroup buyers for retention.
SolutionsAnswer questions in context.
Execution Plan
Send a confirmation template.
Share tracking and delivery updates.
Ask for feedback or a review.
Nudge with a relevant offer.
In Real Life
Scenario 01
An announcement goes to the segment most likely to buy.
Scenario 02
A proactive message reduces 'where is my order' contacts.
Scenario 03
A friendly nudge after delivery asks for feedback.
Frequently Asked Questions
Yes, using approved utility templates triggered from your store or system.
Yes, with opted-in contacts and approved templates, subject to WhatsApp's policies.
Connection happens through APIs and webhooks. Ask us about your platform.
Yes. Schedule template campaigns to segments.
Your team, from the shared inbox.
Shared inbox, broadcasts, chatbot flows and templates on the WhatsApp Cloud API, built for teams.
