Every support conversation, in one queue.
One queue, every channel
Email, chat, and WhatsApp tickets land in the same place with clear ownership.
Full account context
See open deals, past tickets, and account details without switching tabs.
SLAs you can trust
Track response and resolution times against the SLAs that matter to your team.
From first message to resolved ticket, fully tracked.
Triostack Desk turns email, live chat, and WhatsApp messages into tickets in a single shared queue, so nothing falls through the cracks. Because it runs on TriostackOne, agents see the customer's CRM history and account details right next to the ticket.
🔥 We have 1.8M+ tickets resolved through Triostack Desk.
Works with
Why teams choose Desk
Unified ticket queue
Email, chat, and WhatsApp conversations all become tickets in one place.
Context-rich tickets
Agents see CRM and account history next to every conversation.
SLA tracking
Monitor response and resolution times with configurable SLA rules.
Everything Desk needs to run day to day
Omnichannel ticketing
Turn email, chat, and WhatsApp messages into tickets automatically.
Shared team queue
Assign, escalate, and collaborate on tickets without losing visibility.
Customer context panel
See CRM history and past tickets alongside every conversation.
SLA & escalation rules
Set response-time targets and auto-escalate tickets at risk of breaching them.
Support reporting
Track ticket volume, resolution time, and agent performance.
How teams use Desk
Multi-channel customer support
Handle email, chat, and WhatsApp support from a single queue.
Tiered support escalation
Route complex tickets to the right team automatically.
Account-aware support
Give agents full account context so customers don't repeat themselves.
Desk works with the rest of TriostackOne
Because every app runs on the same platform, data moves between them without manual exports.
Built for these industries
Security
Desk runs on the same secure platform as every Triostack app.
Identity & access
Single sign-on shared across the whole platform.
Role-based permissions
Control exactly who can see and edit data in Desk.
Data protection
Data is protected in transit and at rest.
Teams running on Desk
“Moving our sales and delivery teams onto one platform cut out a lot of the manual handoff work between CRM and project tracking.”
Ready to bring Desk into your business?
Start free today, or talk to our team about rolling out the full Business Suite.