Desk Features
Everything Desk does, in depth — the day-to-day tools your team will actually use.
Everything Desk needs to run day to day
Omnichannel ticketing
Turn email, chat, and WhatsApp messages into tickets automatically.
Shared team queue
Assign, escalate, and collaborate on tickets without losing visibility.
Customer context panel
See CRM history and past tickets alongside every conversation.
SLA & escalation rules
Set response-time targets and auto-escalate tickets at risk of breaching them.
Support reporting
Track ticket volume, resolution time, and agent performance.
Ready to bring Desk into your business?
Start free today, or talk to our team about rolling out the full Business Suite.