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A lead from an ad, a portal or a website form goes cold fast. Send a WhatsApp message within minutes that thanks them and asks one easy question. In India, speed is the difference between a conversation and a missed call.
Both sectors have long decision cycles. Use a short, spaced sequence of useful messages such as a brochure, a fee structure or a project update, and stop when the prospect asks you to.
Record where each prospect agreed to be contacted, and respect opt-outs. Parents and buyers share personal information, so keep access limited to the team that needs it.
A flow can offer slots and save the choice. Confirm the booking with a person for high-value visits.
The structure is similar, but the questions and next steps differ.
In the CRM, with the chat history on each lead.