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The right team at TriostackOne will get back to you.
Record
Turn on recording with consent.
Analyse
Transcripts, sentiment and keywords are produced.
Filter
Find negative or keyword-matched calls.
Coach
Review the moment and give feedback.
Positioning Assessment
Sales managers coach on the calls they happen to hear, which is a tiny sample. Auditing for compliance, objections and talk-time is slower still.
Triostack CRM converts call recordings to text with speech-to-text transcription, so a call can be searched and read. Each call gets a customer sentiment score, rising or falling through the conversation, so a frustrated customer stands out. AI keyword extraction pulls the terms that matter, such as competitor names, pricing, objections and commitments, and tags them on the call. Managers can filter to negative-sentiment calls or calls that mention a keyword, then jump to that moment for coaching or audit.
“I filtered to calls that mentioned a competitor with negative sentiment. Three ten-minute reviews gave me a week of coaching topics.”
Sample team scenario
A made-up scenario about AI Call Sentiment and Transcription, not a customer testimonial
All Leads
AI Call Sentiment and Transcription: every lead with its source, status and owner
In the Product
Imagine every call heard and the important ones flagged.
Not a sample.
Not just audio.
Where it counts.
Platform Integrity
Searchable transcripts
Through the call
Objections and commitments
Jump to the moment
At a Glance
What changes in coaching and audit.
| Dimension | Triostack CRM | Random Sampling |
|---|---|---|
| Coverage | Every recorded call analysed | A few calls a manager hears |
| Transcripts | Searchable text | Audio only |
| Sentiment | Scored per call | A manager's impression |
| Keywords | Extracted and tagged | Not tracked |
| Coaching | Jump to the exact moment | Replay the whole call |
Book a walkthrough of AI Call Sentiment and Transcription. We set up a sandbox so you can try Transcription, Sentiment scoring and Keyword extraction before you commit.
Live Interface Tour
The screens below belong to AI Call Sentiment and Transcription: All Leads, Lead Follow-Ups and Lead Pipeline, all from the product.
Call Logs
AI Call Sentiment and Transcription: without listening to every call
Feature Breakdown
4 screens from the live product that show AI Call Sentiment and Transcription at work.
Calls and transcripts.
How it fits the plan
Record. Turn on recording with consent.
Analyse. Transcripts, sentiment and keywords are produced.
Practical tip
Use the keyword list to spot objections you hear most, then coach the whole team on those first.
Trends across calls.
How it fits the plan
Analyse. Transcripts, sentiment and keywords are produced.
Filter. Find negative or keyword-matched calls.
In real life
Weekly coaching
Managers pick the calls worth hearing.
Who reads transcripts.
How it fits the plan
Filter. Find negative or keyword-matched calls.
Coach. Review the moment and give feedback.
Watch out for
Using sentiment scores as a performance ranking of reps. Use them to find calls worth a human review.
Who looked.
How it fits the plan
Coach. Review the moment and give feedback.
Record. Turn on recording with consent.
Before you start
Execution Plan
Turn on recording with consent.
Transcripts, sentiment and keywords are produced.
Find negative or keyword-matched calls.
Review the moment and give feedback.
Practical Guide
Before you start
A tip that helps
Use the keyword list to spot objections you hear most, then coach the whole team on those first.
A common mistake
Using sentiment scores as a performance ranking of reps. Use them to find calls worth a human review.
Availability: What AI Call Sentiment and Transcription covers can depend on your plan and setup. Please confirm with our team which parts are live for your account, and any prerequisites, before you plan around it.
In Real Life
Scenario 01
Managers pick the calls worth hearing.
Scenario 02
Keywords find risky phrases.
Scenario 03
You see what customers raise.
Straight answers about AI Call Sentiment and Transcription, from setup to what happens next.
Have a question about AI Call Sentiment and Transcription?
Book a free callYes, with speech-to-text, so calls can be read and searched.
A score for the customer's mood through the call, so frustrated calls stand out.
Terms such as competitors, pricing and objections, tagged on the call.
Yes, and jump to that point in the call.
Speech-to-text transcription, customer sentiment scoring and AI keyword extraction for sales call coaching and auditing in Triostack CRM.
It runs in 4 steps: Record, Analyse, Filter and Coach. Turn on recording with consent.
The real screens on this page include All Leads, Lead Follow-Ups, Lead Pipeline and Call Logs, all captured from the product.
Request a demo and ask to see AI Call Sentiment and Transcription. Our team can also walk you through setup, so your first session ends with something working.
We will walk you through AI Call Sentiment and Transcription, from Transcription, Sentiment scoring and Keyword extraction, on sample data shaped like yours.
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